Dashnix

FAq's

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If you don't see the answer you're looking for in our FAQ section, feel free to reach out to us directly. Our team is always here to help and will get back to you as soon as possible.

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Our platform provides a complete solution for managing your educational or business needs, including learning tools, user management, and reporting features.

Yes, our interface is fully responsive and works seamlessly on all screen sizes, including phones and tablets.

You can contact our support team by emailing us at [email protected] or through the support section in your user dashboard.

Yes, we retain your data for 30 days after account cancellation. You can download it anytime during this period.

We accept credit cards, PayPal, and bank transfers. Payments can be processed securely through our checkout system.

Go to your profile settings from the dashboard and click on "Edit Profile" to update your name, photo, email, and other details.

Yes. From your profile settings, select the “Email” section and input the new address. You will receive a verification email before the change takes effect.

Click "Forgot Password" on the login page or go to your account settings and choose "Change Password" to reset it.

Yes, you can request permanent deletion from the account settings page. Note that this action is irreversible.

Navigate to your profile page and click on your current photo. Upload a new image and save changes to update it.

Use the sidebar to switch between sections such as courses, messages, billing, and settings. Hovering or tapping reveals submenu options.

Recent activities like course enrollments, quiz attempts, or messages are displayed in the dashboard’s "Activity" tab.

You can update your profile information by navigating to the "Profile" section in the sidebar. From there, you can change your personal details, password, and preferences.

Courses you are enrolled in can be accessed from the "Courses" section in the sidebar. Click on any course to start learning.

Yes, you can customize your dashboard layout and display preferences through the "Settings" section under the "Dashboard" tab.

You can enable collaboration by inviting team members under the "Team Settings" section. Each member can have custom permissions.

Yes, we provide API access for enterprise users. You can request API documentation via your account manager or support.

Absolutely. Use our built-in automation tools to trigger actions based on specific conditions. This is available under "Automation Settings."

Yes, we support a wide range of third-party plugins. You can manage them from the "Integrations" panel in your settings.

Beta features can be enabled by navigating to "Labs" in your account settings. Features here are experimental and may change.

Go to “Billing Settings” in your account dashboard and click “Update Payment Method” to add a new card or edit existing info.

We accept major credit/debit cards, PayPal, and select local payment methods depending on your region.

Yes, you can change your billing address in the "Billing Settings" section. After logging into your account, navigate to the "Address" section and update your details.

You can view your billing history by navigating to the "Billing History" section within your account dashboard. All past invoices and payments will be listed there.

To cancel your subscription, go to the "Subscription" section in your account dashboard and click on "Cancel Subscription." Follow the on-screen prompts to confirm.

We offer a 14-day money-back guarantee on most plans. Contact support with your order number to initiate a refund.

Yes, cancellations can be made within the refund window. Your account will be downgraded automatically after processing.

Refunds are typically processed within 5 to 7 business days, depending on your payment method.

If your purchase doesn’t qualify for a refund, our support team will work with you to offer alternatives, such as exchanges or credits.

Refunds for promotional or discounted purchases are subject to the terms and conditions of the promotion. Please refer to the promotion details for more information.

You can submit a ticket via our support portal or email [email protected]. Include screenshots and browser info if possible.

Yes, we offer live chat support during business hours and 24/7 email assistance. Phone support is available for enterprise users.

If your issue is not resolved within 48 hours, you can escalate it by contacting our support manager via [email protected].

Yes, we have a detailed troubleshooting guide available on our website, covering common issues and their solutions.

Our typical response time is 24-48 hours during business days. Urgent issues will be prioritized.

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